Terms and conditions

Terms and Conditions for Let’s Go Self Drive Boat Hire Sydney

1. Acceptance of Terms By accessing and using the Let’s Go Self Drive Boat Hire Sydney website (hereafter referred to as “the Site”), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the Site.
2. Services Provided 2.1 Let’s Go Self Drive Boat Hire Sydney operates its own fleet of self-drive hire boats on Sydney Harbour. 2.2 We provide the boats, bookings, briefings and customer support directly — when you book with us, your hire is with us
3. User Responsibilities 3.1 Users must provide accurate, current and complete information when making a booking. 3.2 Users must be at least 18 years old to book a boat. 3.3 Users agree to comply with all applicable laws and regulations while using our services.
4. Booking and Payment 4.1 All bookings are subject to availability and confirmation. 4.2 Prices listed on the Site are in Australian Dollars and are subject to change without notice. 4.3 Payment is required at the time of booking to secure the reservation. 4.4 We use secure third-party payment processors. By making a payment, you agree to their terms of service. 4.5 Additional fees such as fuel costs, catering, or special requests may apply and will be clearly communicated before booking confirmation.
5. Cancellation and Refund Policy 5.1 If the forecast the afternoon before shows more than a 50% chance of rain for the hire window, the hirer may reschedule to a later date at no cost. If we cancel a hire because weather or sea conditions make it unsafe to proceed, the hirer will be rescheduled to another date, subject to availability. 5.2 Cancellations made more than 7 days before the hire date receive a full refund. 5.3 Cancellations made within 7 days of the hire date are not refundable; any date change or credit is at the discretion of Let’s Go Self Drive Boat Hire Sydney. 5.4 One date change applies per booking. 5.5 All refunds will be processed within 10 business days of approval.
6. Liability and Insurance 6.1 Let’s Go Self Drive Boat Hire Sydney is not liable for any injury, loss, or damage incurred during charters, except where caused by our gross negligence. 6.2 Users agree to indemnify and hold harmless Let’s Go Self Drive Boat Hire Sydney from any claims resulting from their use of the service. 6.3 Our boats carry appropriate insurance coverage; a refundable security hold applies to each hire as set out at booking. 6.4 Optional damage-cover upgrades may be offered for certain boats at booking. 6.5 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law.
7. User Conduct 7.1 Users agree not to use the Site for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Site. 7.2 Users must comply with all safety instructions and regulations while on board. 7.3 Users are responsible for any damage caused to the boat due to their negligence or misuse.
8. Intellectual Property 8.1 All content on the Site, including text, graphics, logos, and images, is the property of Let’s Go Self Drive Boat Hire Sydney and protected by copyright laws. 8.2 Users may not reproduce, distribute, or create derivative works from this content without express written consent from Let’s Go Self Drive Boat Hire Sydney.
9. Privacy Policy Use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.
10. Modifications to the Service and Prices 10.1 Let’s Go Self Drive Boat Hire Sydney reserves the right to modify or discontinue the service (or any part thereof) without notice at any time. 10.2 We reserve the right to change our prices and fees at any time. Any price changes will not affect existing confirmed bookings.
11. Dispute Resolution 11.1 Any disputes arising from the use of our services shall first attempt to be resolved through good-faith negotiations. 11.2 If negotiations fail, disputes will be subject to the non-exclusive jurisdiction of the courts of New South Wales.
12. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia.
13. Severability If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.
    
14. Contact Information For any questions regarding these Terms and Conditions, please contact us.
15. Booking Confirmation and Availability
16. All boat hire bookings made through the Let’s Go Self Drive Boat Hire Sydney website are considered requests and are subject to final confirmation.
17. The availability of our boats and specific dates/times is managed in real-time across multiple booking platforms. While our online system and representatives aim for the highest accuracy, the availability shown or communicated at the point of inquiry or booking request submission is indicative and does not constitute a final, guaranteed booking confirmation.
18. . Your booking will be formally confirmed only upon completion of our internal verification process and your receipt of a dedicated confirmation email or communication directly from Let’s Go Self Drive Boat Hire Sydney.
19. In the rare instance that a double-booking occurs or the requested boat becomes unavailable before we can issue your final confirmation (e.g., due to a simultaneous booking through another channel), we will notify you as soon as possible, and in any event within 48 hours of receiving your initial booking request or payment.
20. 1.5. If we are unable to fulfill your reservation with the selected boat and time, you will be offered the choice of selecting an alternative available boat or time that is acceptable to you, or receiving a full and unconditional refund of any and all monies you have paid to us for that specific booking.