Cancellation Policy
Plans change — here’s exactly how it works for every Let’s Go self-drive hire.
1. Weather
- Sydney weather can turn — we get it. If the forecast the afternoon before shows more than a 50% chance of rain for your hire window, you’re welcome to move to another date.
- If we cancel because weather or sea conditions aren’t safe, we’ll reschedule you to another date that suits.
2. Cancelling your hire
- More than 7 days before your day on the water: full refund, every cent.
- Within 7 days: the booking is non-refundable. A date change or credit may be offered at our discretion — one date change per booking.
3. Mechanical issues
If a boat problem on our side stops your hire going ahead, you get a full refund — no one wants a day off the water.
4. No-shows
If you don’t turn up, there’s no refund or credit — the boat was held just for you.
5. Your rights
Nothing in this policy limits any consumer guarantee, right or remedy that applies to our services under the Australian Consumer Law.
Questions? We’re here to help — just don’t ask us to control the weather. ⚓